Return & Refund Policy

At Muffect, we are committed to ensuring that our customers are satisfied with their purchase. If for any reason you are not completely happy with your order, we offer a 60-day money-back guarantee.

Eligibility for Returns:
To qualify for a return, the product must be unused and in its original packaging. Returns are accepted within 60 days from the date of purchase. If the product has been used or opened, we unfortunately cannot accept a return unless the item is defective or damaged upon arrival.

How to Request a Return:
If you wish to return your product, please contact our customer service team at info@muffect.com or call +13468371307. Provide your order number, a description of the issue, and a photo of the product if necessary. Our team will guide you through the return process.

Return Shipping:
Customers are responsible for return shipping costs, unless the product is defective or we made an error with your order. We recommend using a trackable shipping service when returning products to ensure that the return is received.

Refund Process:
Once we receive your return and inspect the item, we will process your refund. The refund will be credited to the original payment method within 7 to 10 business days. Please note that shipping fees are non-refundable.