FAQs
1. What is Muffect’s return policy?
At Muffect, we offer a 60-day money-back guarantee. If you are not fully satisfied with your purchase, you can return it for a full refund or replacement. Please ensure that the product is unused and in its original packaging. For returns, please contact us at info@muffect.com or call +13468371307.
2. How long will it take for my order to arrive?
We offer 1 to 3 business days shipping within the United States. Once your order is processed and shipped, you will receive a tracking number to monitor your delivery. International shipping may take longer depending on your location and customs clearance.
3. Why are your perfumes so affordable? Are they genuine?
We work directly with trusted suppliers and manufacturers to bring you 100% authentic luxury perfumes at unbeatable prices. Our goal is to provide genuine, high-quality fragrances at an affordable price, ensuring you get the best value for your money.
4. Do you offer international shipping?
Yes! We offer free worldwide shipping on all orders, so you can enjoy our luxury perfumes no matter where you are. Shipping times may vary based on your location, and customs duties or taxes may apply depending on your country.
5. How can I contact customer support if I have any issues or questions?
Our customer support team is available to help you with any inquiries. You can reach us through:
- Email: info@muffect.com
- Phone: +13468371307
- Address: 19306 37th Ave, Flushing, New York 11358, United States.
We are available Monday to Friday, 9 AM to 6 PM EST. If you contact us outside of business hours, we will get back to you as soon as possible.
6. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on the carrier’s website (UPS, FedEx, USPS, or other relevant carriers) to monitor your package’s journey.
7. What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately at info@muffect.com or call +13468371307. We will provide you with a full refund or replacement depending on the situation.
8. What if I accidentally entered the wrong shipping address?
If you notice that you entered an incorrect shipping address, please contact us as soon as possible at info@muffect.com or call +13468371307. If the order has not been processed yet, we can make the necessary changes. However, once the item has shipped, we cannot make any adjustments to the address.
9. Do you offer gift wrapping or special packaging?
Yes, we are pleased to offer gift wrapping for all purchases. If you would like your perfume beautifully wrapped for a special occasion, simply select the gift wrapping option during checkout. We ensure that your item arrives in an elegant and secure package, ready for gifting.
10. Can I cancel my order?
Orders can only be canceled if they have not been processed or shipped. If you need to cancel an order, please contact us immediately at info@muffect.com or call +13468371307. Once your order has been shipped, cancellations are no longer possible.
11. Is your website secure for online payments?
Yes, our website is fully secured with SSL encryption to ensure that your personal and payment information is safe during transactions. We accept a variety of secure payment methods, including credit/debit cards and PayPal.
12. Do you offer discounts or promotions?
Yes! We regularly offer discounts, seasonal sales, and promotions. Make sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers and deals.
13. What is your authenticity guarantee?
We guarantee that all products sold at Muffect are 100% authentic and sourced directly from authorized suppliers. We do not sell counterfeit or imitation fragrances. Every bottle of perfume you purchase from us is genuine and high-quality.
14. How do I use a discount code?
If you have a discount code, simply enter it at checkout in the “promo code” field. The discount will be applied to your total order before payment.